604-734-2536

Covid-19 Office Protocols

We ask that you review our protocols for your upcoming appointment.

  • Complete the screening questionnaire prior to your visit, and email or bring it to your appointment.
  • Wear your mask for entry into the building.
  • Please provide or confirm your mobile phone and email as we are updating our system for automatic appointment reminders and confirmations. We will also be communicating via phone or text messaging upon your arrival.
  • We ask that you arrive 5 minutes prior to your scheduled appointment time, and wait for our office to phone or text you. If you do not receive a call/text from us by the time of your appointment, you may phone the office to let us know you have arrived. If you do not have a mobile phone, you may proceed to the lobby entrance at your designated appointment time and the concierge will phone the office to inform us of your arrival.
  • If you park in the underground parking, you will have to walk around to Oak Street and enter at the front of the building. If you have mobility issues, you may phone the office, and a staff member will let you in through the underground parking entrance.
  • There are designated stair cases, one way for arrivals and the other for departures. The elevator is available to those who are unable to navigate the stairs.
  • Only the individual with the appointment should attend; however, one person may accompany you, if necessary, for assistance. For younger patients, an adult may accompany the child and remain in the waiting area.
  • Please bring your own sunglasses for eye protection, as well as any music you wish to listen to during your dental procedure.
  • Contact us to reschedule your appointment if you feel ill or are awaiting results for a Covid-19 test.
  • Steps our office has taken during this time: plexiglass barriers in the reception area, Surgically Clean Air purifiers with UV light, concierge in the front lobby, designated stairways for up and down foot traffic, regular sanitizing of high contact surfaces such as door handles/stairway handrails/waiting room chairs, and taking temperatures and health screening of patients and staff.

Your patience and understanding are greatly appreciated, and we look forward to seeing you.